Black Friday FAQs

Can I use my welcome or other discount code on sale items? 

Sign up to our newsletter now for an exclusive additional discount on Black Friday items! An exclusive code will be sent to your inbox. Add our email shop@karenmabon.com to your contacts to ensure you don't miss the email, sometimes they can end up in your spam box. Sign up here. 

 

I signed up to the newsletter but I haven’t received my additional Black Friday discount? 

The additional Black Friday discount will be sent to newsletter subscribers on Wednesday at 7pm GMT.  Please make sure you’ve added shop@karenmabon.com to your contacts so our emails arrive straight to your inbox. 

 

Will old or previous styles be available in the Black Friday sale? 

No, we will only what is currently on the website will be available. 

 

Do we need to shop on a different website to access the Black Friday sale? 

No, all Black Friday sale items will be available on our main website. 

 

How much will items be discounted by? 

Items will be reduced by up to 60% across the website. 

 

What will be included in the sale? 

Almost everything on the website will be included in the Black Friday sale. 

 

What is your returns policy for items bought in the Black Friday sale? 

Our returns policy is the same for items bought in the sale, you are entitled to an exchange or refund within 14 days after that you have received your package. For our full returns policy please see our shipping and returns page. 

 

Will items be reserved if they are in my basket? 

Items are not reserved in your basket and won’t be guaranteed until your order is confirmed. 

 

What size pyjamas should I buy?

Our pyjamas run from size XS - 5XL and are cut to be a comfortable and generous fit for sleeping in. Our full size guide indicates which sizes correspond to UK and US sizing as well as detailing the measurements for each size. All measurements are taken with the garment laying flat, we recommend measuring a pair of pyjamas you own and comparing the measurements if you are unsure of what size to buy. 

 

Will my items arrive in time for Christmas? 

The only items subject to delays are Pre-Order items. All other purchases will be delivered in plenty of time for Christmas. Why not add our new Christmas gift wrap to your order for just £5?  


Can I add gift wrap to my Black Friday order? 

Yes, you can! Giftwrap won’t be discounted but you can add it to your order. Please allow an extra day for dispatch where giftwrap is added.