Delivery and Returns

DELIVERY AND RETURNS

 

SHIPPING

We endeavour to ship all orders within 24 hours of the order being placed. If an item is out of stock we will contact you as soon as possible to notify you of this

UK DELIVERY

All UK Orders are shipped via Royal Mail First Class Recorded Delivery, FREE of charge!

Orders will be dispatched within 24 hours, and will usually be received within 2-3 days.

 

NEXT DAY DELIVERY

Next Day Special Delivery is available in the UK for £4.95. Orders received before 2pm will be dispatched the same day.

 

INTERNATIONAL SHIPPING

We offer FREE worldwide shipping on orders over £50!

For orders under £50, worldwide shipping is £3.50

Expedited international delivery is available at a cost - please contact shop@karenmabon.com to discuss this option.

International orders will be shipped via Royal Mail International Signed For delivery. A tracking number will be provided following dispatch. Items usually arrive within 5-7 working days however please note that international shipments can take up to 3 weeks.

 

RETURNS

You are always entitled to an exchange or refund within 14 days after that you have received your package. If you are not satisfied with your purchase, simply contact us at shop@karenmabon.com and we will provide a return address.

Returned items must be in the original condition they arrived in with any boxes or labels still intact. Please contact us as soon as possible once you receive your item if you wish to return your item. Goods must arrive within the 14 day refund or exchange period to be eligible for a refund or exchange.

Unfortunately, at this time we cannot provide free returns.  

Parcels that are returned to us remain the customer's responsibility until receipted at the Karen Mabon showroom. The refund/exchange will not be processed until we have received the package back at our showroom. Please note Karen Mabon does not accept liability for returned goods.

Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

PLEASE NOTE:

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

All orders require a signature upon receipt.

If you provide an email address you will be provided with delivery notification and a tracking number.

If you have any questions please don’t hesitate to email shop@karenmabon.com