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SAMPLE SALE FAQs

Our pyjamas run from size XS - 5XL and are cut to be a comfortable and generous fit for sleeping in. Our full size chart indicates which sizes correspond to UK and US sizing as well as detailing the measurements for each size. All measurements are taken with the garment laying flat, we recommend measuring a pair of pyjamas you own and comparing the measurements if you are unsure of what size to buy. 

All sales are final and non returnable unless the item has been grossly misdescribed or is faulty. We suggest reading the listings carefully before placing your order. 

If you wish to cancel your order please email shop@karenmabon.com and we will do our best to assist you. Please note if your order has already been dispatched from our studio we will be unable to cancel or refund your order. 

We are working to ship all sample sale orders as quickly as possible but please note that it may take up to 3 working days to process and dispatch your order. All items will be sent tracked so please check your emails for your tracking. You can also use the Shop app to track your order. 

No - you cannot use any additional discounts on sale items however you are able to use gift vouchers.

Please check your junk mail for our welcome email - this will contain the early access password if you signed up after our initial email with the password went out. If you are still having issues please email shop@karenmabon.com 

Yes we do have a few samples and pieces from previous collections. We also have styles that haven’t been available on our website before - these are items that have been produced exclusively for some of our global stockists. 

The biggest discount is 60% however the majority of items will be reduced by 30-40% 

We have lots of one off sample items available as well as items produced exclusively for some of our stockists. And you know we like to be generous so we have also marked down some of our favourite current styles for you as well! 

Unfortunately not, so be quick! Please make sure you read the listing thoroughly before placing your order so you know exactly what you’re buying as we cannot accept returns however if you place multiple orders you can contact us and we can combine the package and refund any additional postage that’s been paid. 

Unfortunately not, we are a tiny team and this is always an exceptionally busy event for us so we can’t add gift wrap. You can however purchase our gift wrap at John Lewis

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