Refund policy
RETURNS
You are entitled to an exchange or refund within 14 days of receiving your package. If you are not satisfied with your purchase, simply contact us at shop@karenmabon.com and we will provide a return address.
Unfortunately, at this time we do not provide free returns.
Please contact us within 14 days of receiving your item if you wish to return your it. Goods must then be sent back within 14 days from contact for a refund. Goods that are sent back past the 14 days after contacting us will only be eligible for an exchange or credit note.
Returned items must be in the original condition they arrived in with any boxes or labels still intact.
The refund/exchange will be processed on receipt. Parcels that are returned to us remain the customer's responsibility until they are received by Karen Mabon Ltd. We recommend sending all returns via a tracked or signed service. Please note Karen Mabon Ltd. does not accept liability for returned goods.
Please allow 3-5 days working days for refunds to show in your account.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as personalised or used items.
Unfortunately, we cannot accept returns on sale items or gift cards.